Workforce Management Analyst

About the role

Reporting into the team lead, you will be accountable for the delivery of the responsibilities set out below. This is a part-time position on a shifting schedule, working work from home from Taguig, Metro Manila. The company employs 201–1,000 and operates in the bpo & call center sector.

What you will do

• Maintain accurate records, filing and data entry across the tools the team uses.
• Handle confidential information with discretion.
• Manage calendars, correspondence and travel arrangements for the team you support.
• Coordinate with suppliers, couriers and building administration for day-to-day operations.
• Prepare reports, presentations and meeting notes on a predictable schedule.
• Spot repetitive manual work and propose a simpler way of doing it.

What we are looking for

• Strong written English and a professional phone manner.
• Highly organised, with a track record of not letting things slip.
• At least 1 year of administrative or virtual assistant experience.
• Reliable internet and a quiet workspace for remote arrangements.
• Confident with Google Workspace or Microsoft 365.

Nice to have

• Experience supporting an executive or a distributed international team.
• Familiarity with Notion, Asana, Trello or ClickUp.
• Basic bookkeeping or invoicing experience.

What you get

• Competitive monthly salary with 13th-month pay
• Transport and meal allowance for on-site days
• Night differential and shift allowance where applicable
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG) processed on time
• Learning budget and internal upskilling programmes
• HMO coverage from day one, extendable to one dependent

Skills

Highlighted skills are required; the rest are a bonus.