Operations Manager

About the role

Reporting into the team lead, you will be accountable for the delivery of the responsibilities set out below. This is a contract position on a night shift, working hybrid from Taguig, Metro Manila. The company employs 201–1,000 and operates in the bpo & call center sector.

What you will do

• Deliver the day-to-day output of the role to the agreed quality standard and timeline.
• Uphold company policies, data privacy requirements and safety standards.
• Maintain accurate records and reporting for the work you own.
• Identify process problems early and propose practical improvements.
• Contribute to team planning and share what you learn with newer colleagues.
• Coordinate with colleagues across teams so hand-offs are clean and nothing falls through.

What we are looking for

• Relevant experience in a similar role.
• Willing to work on the schedule and setup described above.
• Strong written and spoken English.
• Reliable, organised and comfortable working with minimal supervision.
• Comfortable with standard office and collaboration software.

Nice to have

• Additional certifications relevant to the role.
• Experience in a fast-growing organisation.
• Exposure to process improvement or automation.

What you get

• Paid leave that increases with tenure, plus convertible unused leave
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG) processed on time
• Performance bonus tied to a transparent scorecard
• Transport and meal allowance for on-site days
• Night differential and shift allowance where applicable
• HMO coverage from day one, extendable to one dependent

Skills

Highlighted skills are required; the rest are a bonus.